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The Site

The Site is in the vicinity of Trowbridge and Westbury in Wiltshire, near main roads and railway. bird1comp

Information for Residents
We have created a seperate information site for residents near the site. If you live in the vicinity you should have received a letter including the address of that web page, and other contact information. Any questions? Get in touch. We want to be good neighbours, let's talk...

 

Lost Children
- and the ones that don't get lost

Once upon a Time in the West is only a small festival but crowds can be daunting for children. To avoid separating from them, give your kids the same advice you would if you were anywhere else: don't go off with strangers or anyone without telling you first. If they get lost, have them ask for help from a security steward or any Festival staff with a radio.
 
It's really helpful if children have their parent's mobile number on them: write it in marker pen on a white wristband (which we can supply) so we can contact you - but don’t write their name on the wristband.
 


If you lose your children, ask for advice at the Information Point. Once Upon a Time in the West has a set way of dealing with lost children and the staff there will be able to help you.
 There are no crèche facilities at the Festival so you must make your own arrangements within your group of friends and partners for someone to be supervising your children at all times.

 

About Us

Once Upon a Time in The West is run by 10 Gallon Events Ltd. (that's the consumption at the average Board meeting); we've worked on many of the classic festivals in the West and all over the country, and have visited even more of them as working musicians and specialist writers. Pumpkin CoachThe WestCountry has been the home for the finest festivals in Britain: Stonehenge to Glastonbury, Elephant Fair to WoMaD, Bath Festival of Blues to the Green Gatherings, all great and ground-breaking events - and as a result of this, many of the most experienced and thus most laid-back Festival Crew are Westcountry people too. A big part of the idea of OUTWest is to be Ultra-West, Way Out West (WOW!), to focus on the great talent and top Festival fixtures that we have in these parts. And the cider, of course.

BTW

All this fab artwork is by Perry Harris
You can see more here (and some other places, but that's the one i found first)

 

TICKET TERMS & CONDITIONS

1. Your ticket is non-transferable unless by written agreement with Ten Gallon Events Ltd.

2. The artist and performer line-up and all billed attractions may be subject to change at any time without notice.

3. The Premises Licence Holder reserves the right to refuse admission in any circumstances. In order to facilitate the security, safety and comfort of all guests the Premises Licence Holder may refuse entry to ticket holders who attempt to enter the Festival site with prohibited items. Prohibited items include, but are not limited to glass, animals, sound systems, illegal drugs & nitrous oxide (laughing gas), weapons, excessive alcohol. By buying a ticket, you confirm that you are allowing both ticket holders and vehicles to be searched to this end.

4. Admission is at Ticket Holder's own risk. Ten Gallon Events Ltd and the Premises Licence Holder will not be held liable for any loss, injuries or damages sustained at the event including damage, theft or losses to property and motor vehicles, if the cause is due to the negligence of the ticket holder or the actions of other patrons or third parties or force majeure.

5. Duplicate tickets will not be issued for lost or stolen tickets.

6. Tickets are only valid when purchased from official agents and are strictly non-refundable. Tickets bought from other sources will be refused admission.

7. This ticket is personalised to the named ticket holder and may not be:
(a)  sold or transferred to another person unless in agreement with Ten Gallon Events via email or
(b)  used by any person for promotional purposes, including as a prize or other reward in a competition or lottery, except with the prior written permission of Ten Gallon Events Ltd
(c)  purchased by a 3rd party and sold on for profit.

8. Where a ticket has been obtained by a person in breach of clause 7, Ten Gallon Events Ltd obligations in relation to the ticket will cease to have effect immediately, in particular:
(a) any person presenting the ticket may be refused entrance to, or removed without notice from The Once Upon a Time in The West Festival
(b) the ticket may be confiscated and there shall be no obligation on Ten Gallon Events Ltd to refund any monies paid for the ticket.

9. Strictly no trading or other commercial activity by any ticket holder will be allowed on Festival Site without the Festival's prior written consent.

10. Entrance to the Festival is subject to both the Festival’s Photography Policy and Broadcaster Internet and Filming Policy which prohibit the use of photographic or filming equipment on the Festival site for commercial gain, without the Festival’s prior written consent.

11. Tickets cannot be used as part of any marketing, media, sales promotion, staff reward programme or general competition use whether commercial or non-commercial without prior written permission of the festival organisers.

12. As a condition of sale the ticket holder consents to being filmed, photographed and recorded for Television, radio, webcast and other public broadcast in any medium and/or for any video or DVD as part of the audience and/or by onsite CCTV cameras and recordings for security purposes.

13. Wristbands removed from the wrist or tampered with will be rendered invalid and will not be replaced. Lost or missing wristbands will not be replaced. Those without wristbands will be refused admission to the site or may be removed from the site. For security purposes this ticket remains the property of Ten Gallon Events Ltd at all times and all wristbands issued by Ten Gallon Events Ltd remain the property of Ten Gallon Events Ltd until the event finishes.

14. All under 18's must have a paying adult accompanying them.


INFORMATION & NOTIFICATION

- Please also ensure that you have read the Terms & Conditions

1. Cars, Caravans and Camper Vans require a separate ticket. Please see bookings page for more information.

2. Do not buy tickets from street traders or unauthorised agencies. Tickets resold will void Ten Gallon Events Ltd of any responsibility to the ticket holder and original buyer unless with written permission from Ten Gallon Events Ltd.  Beware of forgeries.

3. Official merchandise will be available on site.

4. Please use the toilets and urinals and do not pollute the streams and hedges.

5. Please use the litter bins and recycling points provided.

6. Your vehicle may be searched by security personnel at the vehicle gates on entry to the Festival car parks.

7. You may be searched at the entrance. Any items which the organisers consider may be used in an illegal or offensive manner shall be confiscated. Persons suspected of carrying out illegal and/or offensive activities onsite may be searched. Anyone resisting confiscation of disallowed items or disregarding these conditions will face eviction from the site.

8. No animals are allowed on site with the exception of registered dogs for the disabled.

9. Fireworks, Chinese/flying lanterns, flares & Sound Systems are not permitted.

10. To protect your own safety and those of other guests, please act responsibly.

11. Medical treatment at the Festival is provided by an external medical services provider who are a separate legal entity. Details are available upon request. Any claims resulting from medical treatment on-site should be directed to them directly. Ten Gallon Events Ltd accepts no liability for any injury, claim or damages resulting from any medical treatment on-site.

12. Disabled facilities are available – please contact us for further information

13. Smoking is not permitted in enclosed public areas

14. Ten Gallon Events Ltd operates a 'Challenge 25’ policy for alcohol sales. If you look under 25, you will not be served alcohol unless you can prove you are over 18 – by presenting ID, or by wearing a ‘Challenge 25' wristband. “Over18” wristbands are available at the wristband exchange upon proof of being over 18  - acceptable ID for this are photo ID cards, passports, photo driving licenses. Do not buy or provide alcohol for under 18's. Anyone under 18 found with alcohol will have it removed.

15. Ten Gallon Events Ltd does not offer refunds in the event of lost or stolen tickets or where the ticket holder cannot attend the festival due to reasons beyond the Festival’s control. You might consider it prudent to insure the value of your ticket in the event of such loss.

16. No fires or BBQ’s are allowed on site. Gas camping stoves are permitted if raised off the ground. Do not use camping stoves inside tents or change gas canisters inside tents – outside only!!

17. You can bring a reasonable amount of alcohol for personal consumption onto the camp site. This must not be in glass containers. Any glass or excessive amounts found will be confiscated.

18. Please do not dig any holes – this can damage the cattle who have to use the field after the festival.

19. Ten Gallon Events Ltd operates a zero tolerance for the selling of illegal substances at any of its events. As in all other areas of the UK, the consumption of illegal recreational drugs is prohibited at the festival. Please also note that use of nitrous oxide (NOS) and 'legal highs' are also prohibited at the event.

20. All under 18's must have a paying adult accompanying them.

Crime Prevention Statement: Wrongen Report

Once Upon a Time in the West is an overwhelmingly peaceful event, yet some crime does unfortunately occur at festivals. The most common crime is theft from - or even of - tents. Security staff and stewards provide 24 hour patrol the around the site. You can help yourself by following the advice below.
    •    Don't let the criminals disrupt your enjoyment by committing crime against you or your friends.
    •    Lock and empty your vehicles. Leave the glove compartment open and conspicuously empty.
    •    Only bring what you can afford to lose: you can buy disposable cameras for use on site.  
    •    There's safety in groups: set up camp near friends and make friends with your neighbours.
    •    If you see someone who looks unwell or not coping because of over indulgence, please get the attention of a Steward straight away
    •    Look out for each other's property.  
    •    Mark your property: clearly label your gear (including your tent) with your postcode. Obvious indelible markings will significantly reduce the risk of things being stolen and will increase the chance of their return if found.
    •    Tag your keys with a phone number and a friend’s address. DO NOT USE YOUR OWN!!
    •    Take any valuables with you when you leave your tent. To make life harder for thieves, leave your tent untidy so there's not an obvious bag to grab quickly.  Be inventive about where you hide your valuables when sleeping: you may not hear someone enter your tent, so separate your money and valuables into small amounts and hide them in different places in your tent.
    •    Don't challenge people looking through tents - report them to Festival Stewards/Security. Security are there for reporting suspicious behaviour, and offenders will be dealt with accordingly.  
    •    Security do have the facility to use CCTV to monitor site safety. Thieves beware!!
    •    Keep with friends or people you trust: unfortunately at any gathering a small number of people can attend to prey on others. You present a far less vulnerable target as a group than you would on your own.  
    •    Money-sense:  Don't keep all your cash and valuables in the same place: spread them around in different pockets.  Only take the credit cards you need - make a note of your credit card numbers and leave it at home, plus the number to call if they are mislaid.  
    •    Wear your wristband at all times. Once inside the security fence Stewards & Security are able to make a visual check on the legitimacy of each person on site. Please note if you lose your wristband and cannot supply either your numbered ticket stub or your e-ticket printout with valid ID when you claim your replacement you will regrettably be ejected from site.
    •    If you do have something stolen, or if you lose something. Lost Property is located at the Security Bus. It is always worth checking there if anything goes missing. If your item has not been handed in please complete a lost property form as this will help us match you up with your belongings if they are found during clean-up.
    •    Bring an old mobile phone with you to the event and save clear contact numbers like ‘home’ we can call if we find your phone. Although we do liaise with the police, if you require a crime number you will need to obtain that yourself through your local police station.
    •    We have entertainment on until 3am. Please don’t attend or encourage impromptu campsite musical gatherings. These could threaten the future of the event.
    •    Sound systems can cause upset and distress to our neighbours and threaten our licence. These will be removed at your own risk. There are regular all-night raves at Club Ice in Westbury if that’s your thing - do check it out, we won’t be offended.
    •    Please do Respect The Land - clear up after yourselves, put litter in bins and recycle where possible.

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